Aloha Kakou!
My name is Leilani—Lilo for short—and I am a third generation Filofax
user. You can count my foster cat Kedikofte as a fourth generation Filofax
user, because when he’s placed into a permanent and loving home, he’ll come
with a fat grape Domino Filofax that comes loaded with information about his
diet and food preference (he hates fish, go figure), medical records, dental
records, personality traits and odd behaviours (hissing in anger when you play
Rihanna’s music).
Contrary
to the results of your survey, I do not primarily use a Filofax because I like
to write notes. If that were the case, then all flat surfaces within my reach
would be decorated with my cheesetastic musings. You see, I’m on a James
Franco-y intellectual masochism quest: finish my 2-year graduate program within
a year. Add in volunteer work, literacy advocacy, Native rights and language
revitalization activism and independent honour crimes research and then SPLAT!
That’s the sound of Google Calendar
collapsing without the help of my trusty 4-year planner/Month on 1 Page with
Notes/Week on 2 Pages/ 2 Pages Per Day powerhouse combo sandwiched inside a
personal-sized red Topaz. Unlike my SmartPhone, whose usefulness can be as
erratic as Amanda Bynes’s driving, I only need to flip through my Filofax
(ooops…sorry…I meant to say Filofax organizer) to access whatever information I need.
On
a personal note, I primarily use a Filofax instead of another brand of
organizer because it’s what my late da used. At the risk of sounding even more
of a sentimental meatball, I carry my da in my Filofax just as he carried me in his.
An emotional attachment is the strongest, most lasting kind of
attachment to a brand. Filofax is, to use Saatchi and Saatchi’s term, my love
mark.
Today’s
economy is as unreliable as the completion of the Big Dig in Boston, so it is
understandable that you’d want to pursue other strategies to strengthen the
company. However, SlamPR’s decision to “re-invent” the brand is misguided at
best and offensive at most. By pursuing the fashion world like Katie
Price/Jordan pursues oompa loompa orange skin, you are abandoning your core
client base. It’s pretty much the same as a Midlife crisis afflicted-husband
(Filofax) abandoning his wife of 20 years (Philofaxers)—the one who raised his
kids (Filofaxes…ooops….ORGANIZERS) and
had to make do with a meager income (crappy inserts)—for the younger, ditzy
woman (yep, that would be, like, oh my gawd, fashion bloggers).
Look,
the divorce papers haven’t been signed yet; there’s a chance for
reconciliation. I respectfully urge you to please contact us—anyone of us—and
engage in a genuine dialogue. Listen to us; we’ll listen to you.
Mahalo Nui Loa
Dear Ms Bloomer
This letter is a response to the interview recently conducted with
you by FeaturesExec Media Bulletin, and is being posted simultaneously
(more or less) on a number of blogging sites in the UK, the US and
beyond.
What binds us together as bloggers is that we are all members of an
international community and website devoted to all things Filofax, and
are all passionate about personal organisation, and the Filofax brand in
particular. We have read, as a community, and with increasing
disbelief, your comments concerning the Filofax brand, and this is our
response.
We note from your comments that, as a result of a ‘usage and
attitudes study’ you have conducted, you have been led to the conclusion
that the distinguishing features of Filofax users are that we ‘like to
write notes’, and that we are ‘very interested in fashion/stylish
accessories’. We can assure you this is not the case in either respect,
and that we find being pigeon-holed in this way to be demeaning and
insulting in a way you most probably cannot understand. We are a
community whose passions are for good organisation and a flexible,
functional system to underpin that organisation. Some of us, perhaps a
minority, have considerations of fashion, but
all of us care that our systems of personal organisation assist us in the lives we live and the tasks we undertake.
In short, if all we wanted to do was to ‘write notes’, it is highly
unlikely we would invest in relatively expensive binders, refills and
systems such as your client provides. We wonder just who you have asked
to participate in your ‘usage and attitudes study’. Whoever they are, we
can assure you they are unrepresentative of your client’s core customer
base, many of whom have been loyal customers for over twenty years and
now feel ignored by your client.
We want to suggest to you that the direction you are taking your
client in is ultimately going to prove fundamentally damaging to their
business. The fashion ‘business’ is notoriously fickle and
fast-changing, and you seem to have convinced your client that ignoring
and alienating their loyal core customer base will bring dividends in
terms of a new, fashion-conscious, high-spending corpus. We want to
suggest to you, and by extension to Filofax themselves, that when the
fashion ‘carousel moves on, your client will be left neither their newly
promised client base, nor the client base you have led them to
abandon. Do you really think this is smart business advice?
You say in your interview that you consider your brief with Filofax
to ‘make (your client) fashionable again’. We would suggest to you that
your client’s products, if they were ever ‘fashionable’ at all, were so
because they fulfilled a function and a need which was perceived to be
important to their customers. We now have growing evidence of a lowering
of standards of manufacture in Filofax binders, of poor paper quality
in refills, and of a lack of willingness to listen to your customers’
opinions. Several of our members, on voicing opinions similar to these,
have been invited by Filofax (or whoever runs their Twitter feed) to
communicate those opinions directly to your client. This has been done,
and no further comment or reaction from your client has been
forthcoming. We would like to know whether this is really the kind of
public relations you wish for your clients? Or are you merely concerned
with putting fashionable, well-heeled ‘bottoms on seats’ at London, New
York and other Fashion Weeks with the aid of free give-aways of ranges
of binders priced beyond the reach of the average core Filofax user and
similarly poorly manufactured? We would suggest that your ‘fashion
focused press office’ would be better employed communicating with the
loyal, core customer base of your client, the majority of whom, it now
seems, are on the point of abandoning your client’s brand in favour of
providers who will listen.
We write as concerned individuals and not as representatives of the
community to which we belong. However, it is worth noting that many of
us have a very high annual spend on Filofax and related products, and we
suggest that Filofax is in danger of sacrificing this loyal customer
spend in exchange for something far less reliable in the long term.
In conclusion, we have every confidence that these opinions will be
ignored as ‘unfashionable’ by your ‘attitude studies’ and ‘fashion
focused’ executives. However, we care enough about the Filofax brand to
communicate these opinions plainly to you, and to hope that Filofax will
one day return to the business in which it flourished for over seventy
years, of providing highly functional, attractive but reasonably priced,
personal organisation systems to those who need them, which is an
increasing number of people in the societies in which we live.
